Help
How to get help with Tutus.
Questions about Tutus go through the contact form. What you send through the contact form is written to our server log, and it is also saved as a lead record when lead forwarding is on. This page makes no promise about whether or when anyone replies, and it names no response time.
The contact form is not the reporting line. A concern about a student goes through the reporting link your school gives you, never through the contact form, and in an emergency, call 911 first.
Your account and this page
This page describes Tutus; it sets no cookie and holds no account of its own. Where Tutus has an application you sign in to, that lives separately from this page. A question about a sign-in or billing can go in a message through the contact form.
Your data and privacy
How school data is handled — what is never sold, how a person is found by the school’s own student list rather than by a face, and how schools are kept apart — is written out in full on the privacy page, and it binds Tutus the same as every product in this family.
What this page is, and what it is not
This is a plain-language help page, not a ticketing system or a status dashboard. It makes no promise a bare page cannot keep, so it makes none about replies: it points to the contact form, which records what you send, and to the privacy page. Tutus is operated by Stanley Studios.